Frequently asked questions

Yes. RIVI allows you to create separate projects for each location, with a flexible review distribution system ensuring even reviews for the right customer segments. Additionally, you can centrally manage the performance of all reviews across the system from a single dashboard.

Absolutely. RIVI AI generates review content based on the keywords, style, and guidelines you set. You can preview, edit, and approve the reviews before they are published.

We are committed to fully protecting your business information and never sharing data with third parties. The entire process, from content creation to review distribution, is managed internally with high-standard security measures.

This is RIVI’s strength. With the RIVIBOT system distributing reviews intelligently by time and location, we help new locations quickly gain positive reviews, enhancing credibility and boosting visibility on Google Maps.

Yes. RIVI offers real-time and periodic reports, detailed for each branch, making it easy to track performance, monitor growth metrics, and optimize strategies by location.

Fully automated. You just set the desired number of reviews, the timing, and the target area, and RIVIBOT will automatically distribute reviews consistently, ensuring compliance with Google policies and sustainable growth results.

This feature allows you to set the number of reviews published per day. It’s useful if you want your reviews to appear gradually over time instead of all at once.

Yes. You can pause or resume your project at any time through the system.

ou can reach us via our hotline at 08 1900 1010, email us at [email protected], or submit a support request directly through the system.

You just need to visit khachhang.rivi.com.vn and sign up using your email or Google account.

Yes. You can provide your business information during the payment process to receive a VAT invoice.

You can top up via international cards (Visa/Master), local QR code (ATM), e-wallets, or bank transfer.

RIVITECH provides a 30-day warranty for reviews starting from the date they are published. If a review is removed, the system will automatically replace it. Customers can also manually request a warranty for specific reviews through the platform.

Yes. The refunded amount will be credited to your wallet on the system for future orders. Refunds to personal bank accounts are not supported.

RIVIBOT is RIVITECH’s intelligent distribution system that automatically assigns review tasks to partners based on their account level and geographic location. The system prioritizes partners near your business location to ensure authenticity. If local partners are insufficient, RIVIBOT automatically expands the search radius. This makes reviews safer and reduces the risk of being removed by Google.

After logging in, select “Create New Project” and fill in your business details, description, and the desired number of reviews.

You can regenerate content unlimited times until you are satisfied, as long as the project has not been paid for.